Cancellation, Rescheduling, and Refund Policy

We understand that schedules change. In order to keep lesson times fair and available for all students and instructors, the following fee schedule applies to cancellations, rescheduling requests, program upgrades or downgrades, and refunds.

Fee Schedule — Behind-the-Wheel Training

Notice Given Action Fee
48+ hours before lesson Cancel or reschedule No fee
24–48 hours before lesson Cancel or reschedule $60
Less than 24 hours before lesson Cancel or reschedule $100
No-show (no notice given) — $150
Any applicable fees must be paid in full prior to the rescheduling of a lesson.

Fee Schedule — In-Class Training (Permit & Teen Smart Defensive Driving Class)

Notice Given Action Fee
48+ hours before class Cancel or reschedule No fee
24–48 hours before class Cancel or reschedule $30
Less than 24 hours before class Cancel or reschedule $40
No-show (no notice given) — $50
Any applicable fees must be paid in full prior to the rescheduling of a class.

How to Cancel or Reschedule

  • Cancellations and rescheduling requests cannot be accepted via voicemail, email, text message, or chatbot. Please contact our office by phone at (480) 802-0000 during business hours to submit these requests.
  • The applicable notice period is determined by the time at which we receive your request, not the time at which the lesson or class was originally booked.

Additional Notes

  • Fees help offset the cost of the instructor’s reserved time, vehicle expenses, and lost availability for other students.
  • Repeated late cancellations or no-shows may result in termination from the program.
  • Cancellations due to weather, instructor unavailability, or vehicle issues on our end will never result in a fee to the student.

Program Upgrades and Downgrades

Students may upgrade or downgrade their lesson package at any time. The cost difference will be calculated based on current pricing, with credit applied for any completed or unused lessons toward the new package. A $50 administrative fee applies to all upgrades and downgrades.

Refund Policy

  • Course not yet started: Eligible for a full refund, less a $50 non-refundable enrollment fee.
  • Course already started: Refunds are available only in the form of a downgrade to a lower-tier package, less a $50 non-refundable administration fee.
  • Refund requests submitted more than six (6) months after the original purchase date cannot be honored, in accordance with school policy and credit card processing regulations.

Questions about this policy? Contact us at (480) 802-0000.