Faqs

Cancellation, Rescheduling, and Refund Policy

We understand that schedules change. In order to keep lesson times fair and available for all students and instructors, the following fee schedule applies to cancellations, rescheduling requests, program upgrades or downgrades, and refunds.

Fee Schedule — Behind-the-Wheel Training

Any applicable fees must be paid in full prior to the rescheduling of a lesson.

Fee Schedule — In-Class Training (Permit & Teen Smart Defensive Driving Class)

Any applicable fees must be paid in full prior to the rescheduling of a class.

How to Cancel or Reschedule

• Cancellations and rescheduling requests cannot be accepted via voicemail, email, text message, or chatbot. Please contact our office by phone at (480) 802-0000 during business hours to submit these requests.
• The applicable notice period is determined by the time at which we receive your request, not the time at which the lesson or class was originally booked.

Additional Notes

• Fees help offset the cost of the instructor’s reserved time, vehicle expenses, and lost availability for other students.
• Repeated late cancellations or no-shows may result in termination from the program.
• Cancellations due to weather, instructor unavailability, or vehicle issues on our end will never result in a fee to the student.

Program Upgrades and Downgrades

• Students may upgrade or downgrade their lesson package at any time. The cost difference will be calculated based on current pricing, with credit applied for any completed or unused lessons toward the new package. A $50 administrative fee applies to all upgrades and downgrades.

Refund Policy

• Course not yet started: Eligible for a full refund, less a $50 non-refundable enrollment fee.
• Course already started: Refunds are available only in the form of a downgrade to a lower-tier package, less a $50 non-refundable administration fee.
• Refund requests submitted more than six (6) months after the original purchase date cannot be honored, in accordance with school policy and credit card processing regulations.

Questions about this policy? Contact us at (480) 802-0000.

ESA Administrative Fee

Students utilizing Empowerment Scholarship Account (ESA) funding are subject to a $50 administrative fee. This fee reflects the additional administrative work required to process ESA-funded enrollments, including verification of student eligibility, preparation and submission of documentation required by the ESA program, compliance with state reporting and reimbursement procedures, and coordination with the ESA portal for payment processing and approval.

Unlike standard payment methods, ESA transactions require additional processing time, detailed record-keeping, and adherence to specific state guidelines to ensure funds are properly allocated and reported. The administrative fee helps offset the additional staff time and resources needed to manage these requirements accurately and in compliance with state regulations.

You are able to schedule your remaining lessons either over the phone with one of our professional staff members or you can access your account online and book any remaining lessons. You can call our office at (480) 802-0000 and we will be able to assist you. You are also able to schedule your remaining lessons with your assigned trainer who will schedule them directly with you at the end of the first session. This allows them to meet with you/your parents and evaluate where you are in terms of your skills and confidence level behind the wheel.

If you do not pass our road evaluation on the last day of training our school will provide you additional training until you are able to pass. We want you to succeed and will do all we can to help you. This is our commitment to our community and our students.

For all of your behind-the-wheel training sessions, we will pick you up from home, high school, or your place of work.

For our in-class settings, such as the PERMIT CLASS or TEENSMART class, you would have to come to one of our locations either in Tempe or North Phoenix

1270 E Broadway Rd, Ste 120-A, Tempe AZ 85282

1107 E Bell Rd, Ste 12, Phoenix AZ 85022

Please make sure to let us know which of these locations are you planning to visit for your class. You can simply call us at 480-802-0000

Yes, we offer behind-the-wheel training 7 days a week including most holidays.

All trainers have successfully completed background checks obtained fingerprint clearance, completed extensive training, and passed an exam administered by the AZ Motor Vehicle Division.

Our fleet consists of Mercedes Benz, BMW, Audi, Tesla, Mustang, Camaro, and Ford Edges. All our training vehicles are fully insured and licensed in compliance with state laws. Our entire fleet of vehicles is equipped with dual brakes, dual accelerators, dual mirrors, GPS tracking devices, and decals showing STUDENT DRIVER. In addition, our manual transmission cars are equipped with dual clutches, dual brakes, and dual accelerators.

Yes! Our school is approved and certified by the State of Arizona ADOT Motor Vehicle Division.

While driving with an instruction permit you must always be accompanied by a licensed driver who is at least 21 years of age seated in the front passenger seat.

One year is the validity for a permit and if it is going to expire then you can renew it for another year.

All students are required by state and federal law to provide a social security number to verify their identity. Also, when applying for a permit/license, students are required to provide the following:

• Two types of documents: one must have a clear photo OR Three types of documents without a photo.
• One document must be a primary source I.e.: AZ permit, birth certificate, US passport, AZ ID card, US Military ID card
• One document can be a Secondary document source I.E.: Social security card, w-2 form, bank card, school ID with photo, employee ID with photo, credit card.
• All documents must be originals OR certified copies.
• See here for complete documentation requirements.

A graduated license is issued to students who are at least 16 years old but less than 18 years old who have held a valid AZ permit for at least 6 months.

An operator license is issued to students over 18 years of age.

Yes. Our site is protected with the most secure server technology ensuring that your information is always protected. All the information you submit to the site is encrypted with 256 Bit Encryption.

An applicant for a Class G license must have a current Arizona instruction permit, which has been held for at least 6 months, or have a driver’s license from another state. An applicant must also have successfully completed a state-certified driver education program consisting of minimum 10 hours in-car instruction OR the parent/guardian must provide documentation that the student has completed at least 30 hours of supervised driving practice, with at least 10 nighttime hours.

Behind-the-Wheel & In-Class Training: Cancellation, Rescheduling, and Refund Policy

We understand that schedules change. To keep lesson times fair for all students and instructors, the following fee schedule applies to cancellations, reschedules, program up/downgrades and refunds

Fee Schedule   Behind-The-Wheel Training

Any applicable fees must be paid before a lesson can be rescheduled.

Fee Schedule   In-Class-Training – Permit & Teen Smart Defensive Driving Class

Any applicable fees must be paid before the class can be rescheduled

How to Cancel or Reschedule

• Cancellations and rescheduling requests cannot be accepted via voicemail, email, text, or chatbot. Please contact us by phone (480) 802-0000 during business hours to make these changes.
• The time of notice is based on when we receive your message, not when the lesson was originally booked.

Notes

• Fees help cover the instructor’s reserved time, vehicle costs, and lost availability for other students.
• Repeated late cancellations or no-shows may result in termination from the program
• Weather, instructor cancellations, or vehicle issues on our end will never result in a fee to the student.

PROGRAM UP/DOWNGRADES

• You may upgrade or downgrade your lesson package at any time. The cost difference will be calculated using current pricing, with credit given for any completed or unused lessons applied to the new package. A $50 administrative fee applies to all upgrades and downgrades.

REFUND POLICY

• Not yet started: Full refund, minus a $50 enrollment fee.
• Already started: Refund only available via downgrade to a lower package, minus a $50 administration fee.
• Refunds are not available beyond 6 months from the original purchase date, per school policy and card processing regulations.

Questions about this policy? Contact us at (480) 802-0000

All behind-the-wheel training sessions are one-on-one with an instructor. No other students will be in the car.

Vehicle Occupancy Policy — Behind-the-Wheel Instruction

In accordance with recent updates to our insurance policy, medical payment coverage during behind-the-wheel instruction is limited exclusively to enrolled students and authorized trainers. As a result, no individuals other than the student and trainer — including parents or guardians — are permitted to occupy the vehicle during training sessions.

We understand this may be a change from past practice, and we appreciate your understanding and cooperation in helping us maintain a safe, insurance-compliant learning environment for all students.

Yes, all students will receive an insurance certificate for the hours of training received. This includes any classroom instructions given – Instructional Permit Class & Teen Smart™ Defensive Driving Class

Yes. All trainers receive extensive ongoing training and are certified by the state of Arizona ADOT Motor Vehicle Division. They are also required to consent to an extensive background check.

Yes. Our Premium, Ultimate, Ultimate Plus, Supreme, Pristine, and Titanium Package include the final road evaluation conducted in our school car.

Behind-the-Wheel & In-Class Training

Cancellation, Rescheduling, and Refund Policy

We understand that schedules change. In order to keep lesson times fair and available for all students and instructors, the following fee schedule applies to cancellations, rescheduling requests, program upgrades or downgrades, and refunds.

Fee Schedule — Behind-the-Wheel Training

Any applicable fees must be paid in full prior to the rescheduling of a lesson.

Fee Schedule — In-Class Training (Permit & Teen Smart Defensive Driving Class)

Any applicable fees must be paid in full prior to the rescheduling of a class.

How to Cancel or Reschedule

• Cancellations and rescheduling requests cannot be accepted via voicemail, email, text message, or chatbot. Please contact our office by phone at (480) 802-0000 during business hours to submit these requests.
• The applicable notice period is determined by the time at which we receive your request, not the time at which the lesson or class was originally booked.

Additional Notes

• Fees help offset the cost of the instructor’s reserved time, vehicle expenses, and lost availability for other students.
• Repeated late cancellations or no-shows may result in termination from the program.
• Cancellations due to weather, instructor unavailability, or vehicle issues on our end will never result in a fee to the student.

Program Upgrades and Downgrades

• Students may upgrade or downgrade their lesson package at any time. The cost difference will be calculated based on current pricing, with credit applied for any completed or unused lessons toward the new package. A $50 administrative fee applies to all upgrades and downgrades.

Refund Policy

• Course not yet started: Eligible for a full refund, less a $50 non-refundable enrollment fee.
• Course already started: Refunds are available only in the form of a downgrade to a lower-tier package, less a $50 non-refundable administration fee.
• Refund requests submitted more than six (6) months after the original purchase date cannot be honored, in accordance with school policy and credit card processing regulations.

Questions about this policy? Contact us at (480) 802-0000.

Yes. Every student must have a valid learner’s permit to take driving lessons. When you sign up for our Ultimate, Supreme, Pristine, or Titanium package the Instructional permit class will be included. You can get your permit on the same day.

We are open Monday to Friday 8:00 am – 5:00 pm and Saturday 8:00 am – 3:00 pm. We are also available over the phone on Sunday 8:00 am – 3:00 pm.

You must have had your permit for 6 months to be eligible for a driver’s license in Arizona. If your day of eligibility falls on a Saturday or Sunday, you must wait until the following workday (Monday).

Behind-the-Wheel & In-Class Training

Cancellation, Rescheduling, and Refund Policy

We understand that schedules change. In order to keep lesson times fair and available for all students and instructors, the following fee schedule applies to cancellations, rescheduling requests, program upgrades or downgrades, and refunds.

Fee Schedule — Behind-the-Wheel Training

Any applicable fees must be paid in full prior to the rescheduling of a lesson.

Fee Schedule — In-Class Training (Permit & Teen Smart Defensive Driving Class)

Any applicable fees must be paid in full prior to the rescheduling of a class.

How to Cancel or Reschedule

• Cancellations and rescheduling requests cannot be accepted via voicemail, email, text message, or chatbot. Please contact our office by phone at (480) 802-0000 during business hours to submit these requests.
• The applicable notice period is determined by the time at which we receive your request, not the time at which the lesson or class was originally booked.

Additional Notes

• Fees help offset the cost of the instructor’s reserved time, vehicle expenses, and lost availability for other students.
• Repeated late cancellations or no-shows may result in termination from the program.
• Cancellations due to weather, instructor unavailability, or vehicle issues on our end will never result in a fee to the student.

Program Upgrades and Downgrades

• Students may upgrade or downgrade their lesson package at any time. The cost difference will be calculated based on current pricing, with credit applied for any completed or unused lessons toward the new package. A $50 administrative fee applies to all upgrades and downgrades.

Refund Policy

• Course not yet started: Eligible for a full refund, less a $50 non-refundable enrollment fee.
• Course already started: Refunds are available only in the form of a downgrade to a lower-tier package, less a $50 non-refundable administration fee.
• Refund requests submitted more than six (6) months after the original purchase date cannot be honored, in accordance with school policy and credit card processing regulations.

Questions about this policy? Contact us at (480) 802-0000.

Coupons are only applicable when payment is collected in full upfront. If you choose split payment, financing, or ESA (Education Savings Account) options, coupons or discounts will not apply.

Freeway driving may only be introduced during the second-to-last training session of the student’s curriculum, regardless of total package length (4-lesson, 10-hour packages or extended packages with additional sessions).

Eligibility requirement: The student must have scored 88% or higher on the evaluation from their immediately preceding session before freeway driving is permitted.

Freeway time limit: If eligible, freeway driving is limited to a maximum of 15 minutes during that session.

Scheduling restriction: The session in which freeway driving is permitted may only be scheduled at the following times:

• Monday – Friday: 12:00 PM
• Saturday – Sunday: 8:00 AM, 12:00 PM, or 4:00 PM

Sessions scheduled outside these windows are not eligible for freeway driving, even if the student meets the 88% score requirement.

Last session restriction: Freeway driving is not permitted during the final training session under any circumstances. The last session is reserved for testing and test-day logistics (per our 2.5-hour test-day policy) and is not structured for freeway introduction.

Example (4-lesson / 10-hour package):

• Session 1–2: No freeway driving
• Session 3: Freeway driving permitted, up to 15 minutes, only if the student scored 88%+ on Session 2 and the session is scheduled at one of the approved times above
• Session 4 (test day): No freeway driving

Example (extended package, e.g. 6 sessions):

• Freeway driving remains restricted to Session 5 (second-to-last), only if the student scored 88%+ on Session 4 and the session falls within an approved time slot
• Session 6 (test day): No freeway driving